Shipping & Returns

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Delivery times

Shipping using EMS and DHL for international delivery. Once we ship your package, we will send you tracking number once it available. You can expect delivery time of 3 - 7 working days. But please allow 24-48 hours for arranging the items for you before shipping, and at the same time, there is some delay in the peak time. We will do every effort to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays.

Note: Due to the Busy Christmas Shopping Season, the delivery time maybe a little bit longer than expected. We hope you can understand it.

Please ensure that you leave us correct shipping information, including address, name and phone number. we wouldn't responsible for the mis-shipping if the shipping address is wrong.

If you choose DHL, you will get your orders quickly. but what we concern is that if you use DHL,the plastic bags is too small to put in a Product box.so we have to send the box and the product separately.This way is not so suggested. I hope you can understand.
Using EMS Express way to send goods will be slightly slower, but we will send your items all together. I hope you can choose appropriate post way based on your own situation.
If you do not particularly mention the way you want to use, then the default post way will be EMS.

Online Shipment Tracking

The shipping of the items is traceable online. You can track your package with the shipment tracking information we gave you.

Return & Replace Policy
Your satisfaction is what we strive for. We offer a comprehensive return policy to you. Before you want to return goods, first please contact us to discuss the problem you are having. If there are irremediable defects with the goods, you can return them back to us for return or exchange.

For Return

Please note us by email or any other contact way before returning, and inform us the reasons of return. We would reply you ASAP. All returns must be postmarked within 15 days of delivery and must be in its original conditions. Buyer is responsible for the shipping charges to return. If for refund, shipping cost will be deducted from refund account, we don't charge restocking fee .Please allow few days for us to proceed the refund after receive your return item.

If customer ask for refund due to their own reasons, such as negligence or later changing the idea and so on, we couldn't accept refund at all. If the item you ordered out of stock and not like any other item for replacement then you will get a full refund. Please send back the returns by secure courier company, we will not be responsible for any lose/custom issue that occurred in the return shipment. And tracking number is also required when you return the parcel. We also need to track the safe of parcel.

For Exchange

Exchanges are only allowed for the items which have quality issue. Please return the exchange item within 10 days of receipt, in its original packing(including all items that come with the initial package).

Customer is responsible for the shipping charges to return and resend. All return items can only exchange for equal price boots. Please note that exchange item will be sent out only after we have receive your return item. Please contact us at first for the return address and return code.

Please send back the returns by secure courier company, we will not be responsible for any lose/custom issue that occurred in the return shipment.

Please be aware that we are always here to help whatever happens. Just Contact Us.